Refund policy

30-Day Returns

We want you to love your Retro One. If you are not happy with your order, you can request a return within 30 days of delivery.

To be eligible, the item must be in the same condition you received it, with its original accessories and packaging. Please keep your proof of purchase.

How to start a return

Contact us through our Contact page with your order number and the reason for the return. We will reply within 1 business day with the return address and instructions. Items sent back without first requesting a return will not be accepted.

Return shipping

• Damaged, defective or wrong item: we cover return shipping, or send a replacement without asking for the item back.
• Change of mind: return shipping is paid by the customer.

Damaged or defective items

Please inspect your order when it arrives. If the item is damaged, defective or not what you ordered, contact us within 7 days of delivery with a photo or short video so we can make it right quickly.

Refunds

Once we receive and inspect your return, we will email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 5 to 10 business days. Your bank or card issuer may need a few extra days to post it.

If you have not received your refund after 15 business days, contact us through our Contact page.

Exchanges

The fastest way to get a different color or storage size is to return the item you have and place a new order for the one you want.

1-Year Warranty

Every Retro One comes with a 1-year warranty against manufacturing defects. If your console stops working under normal use within 365 days of delivery, we will repair or replace it at no cost to you. The warranty does not cover accidental damage, water damage or modifications to the device or its software.

Exceptions

Gift cards cannot be returned. Sale items can be returned under the same 30-day policy unless stated otherwise at checkout.